Social Intelligence
Tuesday, January 27, 2009
I came across an interesting Harvard Business Review interview of psychologist Daniel Goleman. He pioneered the study of "social intelligence" and has determined that it makes a significant difference in leadership effectiveness and organization performance. Comprised of characteristics such as empathy, skilled interaction and the ability to develop a rapport with others, social intelligence is a skill that can be developed by anyone.
Mr. Goleman recommends the following steps to improve your level of social intelligence:
- Obtain anonymous 360 degree feedback from those who know you best
- Identify your communication weaknesses from the feedback
- Make a learning agreement with yourself to communicate better at every opportunity

First, make sure you have a clear understanding of where you want to go by writing down what your organization will look like, in as much detail as possible. Second, identify the intermediary steps required to get there. Third, recognize the attainment of each intermediary step to reinforce the vision with the other members, and to recommit them to the cause. Finally, celebrate when your goal is reached and use the event to introduce your next vision.