Social Intelligence
Tuesday, January 27, 2009
I came across an interesting Harvard Business Review interview of psychologist Daniel Goleman. He pioneered the study of "social intelligence" and has determined that it makes a significant difference in leadership effectiveness and organization performance. Comprised of characteristics such as empathy, skilled interaction and the ability to develop a rapport with others, social intelligence is a skill that can be developed by anyone.
Mr. Goleman recommends the following steps to improve your level of social intelligence:
- Obtain anonymous 360 degree feedback from those who know you best
- Identify your communication weaknesses from the feedback
- Make a learning agreement with yourself to communicate better at every opportunity